Policies

Our Policies and Procedures
Thank you for respecting our policies at Healing Breeze. They are in place to protect our business and therapists as well as the interests of the
clients.
24-hour cancellation policy
We have a 24-hour cancellation policy. If you are not able to provide this notice, you will be charged in full, unless we are able to fill the cancelled
appointment opening, in which case you will not be charged. This policy applies to appointments made same day as well.
If an appointment is cancelled within two hours of it’s start time, or if you “no show” for an appointment, meaning no notice at all is given, then full
fee will be charged. If you can’t make it to the appointment please send someone else or you will be charge the fee, no exceptions.
We understand that emergencies and illnesses do occur, and we will assess these situations on a case by case basis. If you are sick please let us
know! You will not be charged for a cancelled appointment due to fever, flu or bad cold.
Late Arrival Policy
When a client is running late, we reserve the right to shorten the session by the amount of time missed.  Appointment time is the start of the session.
No Show Policy
Same as 24-hour cancellation policy above. Appointment reminders are sent as a courtesy, it is up to each individual client to keep track of their
appointments.
Reservations
In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to
ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift
Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and
only make necessary charges to your account on the date of your scheduled service.
Respect for Client Needs and Boundaries
Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.
The client will always be modestly draped. Only the area being massaged will be undraped.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express
permission.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written
permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to
the desired treatment.
We thank you for your understanding, and as always please contact us with any questions.

Text 713-352-9562 after hours to reschedule or cancel appointment.
New Clients please arrive 10/15 minutes early to fill out the intake form.