Policies

Our Policies and Procedures
Thank you for respecting our policies at Healing Breeze. They are in place to protect our business and therapists as well as the interests of the
clients.
24-hour cancellation policy
We have a 24-hour cancellation policy. If you are not able to provide this notice, you will be charged in full, unless we are able to fill the cancelled
appointment opening, in which case you will not be charged. This policy applies to appointments made same day as well.
If an appointment is cancelled within two hours of it’s start time, or if you “no show” for an appointment, meaning no notice at all is given, then full
fee will be charged.
When you book a session with us, you are reserving time with a therapist who works a limited number of hours per week as to provide you with
the highest quality service. We take great pride in our business and therapists and ask you to do the same. One missed session has a greatly
impacts our therapists and small business. We thank you in advance for your understanding.
We understand that emergencies and illnesses do occur, and we will assess these situations on a case by case basis. If you are sick please let us
know! You will not be charged for a cancelled appointment due to fever, flu or bad cold.
All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when
booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not
obligated to use their credit card for payment.
Late Arrival Policy
When a client is running late, we reserve the right to shorten the session by the amount of time missed. We must adhere to this in order to prevent
backups, as well as to allow the therapists time to fulfill their schedules without rushing.
No Show Policy
Same as 24-hour cancellation policy above. Appointment reminders are sent as a courtesy, it is up to each individual client to keep track of their
appointments, which can be easily accessed by logging into our online scheduler or emailing/calling our office.
Informed Consent
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will be asked to sign the treatment
consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy or
acupuncture policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.
Reservations
In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to
ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift
Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policies and
only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify the receptionist of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Respect for Client Needs and Boundaries
Our Massage Therapists are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be
massaged.
Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.
Confidentiality and Conversation
We treat all client visits and conditions as confidential. As such, we will not discuss your visit with anybody outside of our staff without your express
permission.
You may choose to talk not talk during the massage. Conversation will be guided by the client’s direction.
Existing and New Medical Conditions
It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written
permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies – Please note that we require a doctor’s note that states the doctor is aware of and agrees to
the desired treatment.
We thank you for your understanding, and as always please contact us with any questions.